Contacts / Connections
Groups / Discussions
Library / Resources
General | Top
Q: What is my username/password?
A: If you have forgotten your login credentials or need assistance with your login information, please click here
Q: How do I update my contact information?
A: Your contact details are managed through our Single Sign On provider. If you need to update your contact details please click here
Q: How do I control what information is visible in My Profile?
A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Contacts / Connections | Top
Q: How do I find other members?
A: Click the “Member Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
- First and/or last name
- Company name
- Email address
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Member Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.
Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the Community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.
Groups / Discussions | Top
Q: What are groups?
A: Groups allow you to participate in discussions and share resources with other members.
Q: What groups do I already belong to?
A: Go to “Groups” in the main navigation bar. Select “My Groups” to view the groups you currently belong to.
Q: How do I join/subscribe to a group?
A: Click on “Groups” in the main navigation and click on “All Groups” in order to see a list of available groups. Click on the group that you wish to join and simply click "Join," then choose a delivery option to be notified of new discussions/posts/content added to that group (Real Time, Daily Digest or No Email).
Q: How can I control the frequency and format of emails I receive?
A: Navigate to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. On that page, you can view and control your subscription options.
For each discussion, you have the following delivery options:
- Real time: sends an email every time a new message is posted.
- Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the Community site.
- Consolidated Digest: Allows you to combine multiple groups into one notification email.
Q: How do I leave a group or unsubscribe from a discussion?
A: Go to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. Here, you will see a list of available groups and those to which you’ve subscribed. Select "Leave Group” under the Actions column for the discussions you wish to leave.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire group. To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down).
Q: How do I start a new discussion thread?
A: On the site, go to the discussion group you'd like to post your thread in. If you have joined that group there will be an “Add” button to the right of the “Latest Posts” title at the top of the page. Click that button to add a new post to the group. From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email. Each group also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email.
Q: I found a post which is offensive or breaks the Community rules, what do I do?
and Rules & Etiquette
you can mark it as inappropriate, which will remove the post and send it for moderation. To do this, select the “Mark As Inappropriate” option from the "Reply" drop-down menu for the post that is in violation. If you are not sure but still wish to report the post you can send a link to the post to email@example.com
and it will be reviewed.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.
Q: Can I search for posts across all the groups?
A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.
Q: How do I see a listing of all of the posts to a specific Group?
A: Locate the group you are interested in viewing from the appropriate groups page. Click through the group's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the affiliated group via the My Groups page. Click through the group's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.
Q: How do the libraries get populated?
A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any group's library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any group landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: What are the “tags” for?
A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.