ProntoForms has an industry standard process available for any customer who encounters an Urgent issue during or outside of, normal business hours.
Log a Support Ticket and set the severity appropriately. Using any other method may not garner a response/resolution in a timely manner.
We have Technical Support Analysts either on shift or on call, 24 x 7 x 365 for Severity 1 issues who can quickly diagnose your issue and if needed, engage the right resources.
I could list the steps to walk you through the process however you likely won't encounter a Severity 1 and if/when you do you likely wouldn't remember details in the heat of the moment.
Recognizing that, to keep it as simple as possible, if/when you encounter an urgent issue with ProntoForms:
1. Check our Status Page. We may already know about it. If it's on the status page, it means we're working on it. *Tip: Subscribe to Status Updates on the status page.
2. If the status page is not indicating any issues, contact Technical Support.
Summary (steps to remember):
1. Check the status page 2. Contact Support
Our Technical Support Handbook has all the details involving our Support offering, including contact methods.