General Discussion

Hi Kenny, I just want to make sure I am understanding this correctly, can you confirm this statement?

Conditional Logic is hiding the text area in the app but the text area is still showing in the PDF output and this Text Area contains default text.

If this is correct, this may be a setting on the PDF document it self. See the screen shot below. As the Text Area contains a default value, it has been answered.

To test this I created a single Checkbox question, a text area question with a default value and used Conditional Logic to show/hide it.

Test 1: Checked box to show Text Area = Text area appeared on PDF

Test 2: Did not check box = Text area appeared on PDF (which is what you are experiencing)

Test 3: Checked box to show text area, deleted the default text, unchecked box to hide = Text area did NOT appear on PDF.

So it the fact the default value counts as an answer to the question and the setting in the PDF, displays the answered question.

I am not 100% sure on the workflow you have but to correct this in my example, I added an ELSE IF statement to the Conditional Logic that clears the default value if the Checked Box is unchecked.

Hi Kenny, I just want to make sure I am understanding this correctly, can you confirm this statement?

Conditional Logic is hiding the text area in the app but the text area is still showing in the PDF output and this Text Area contains default text.

If this is correct, this may be a setting on the PDF document it self. See the screen shot below. As the Text Area contains a default value, it has been answered.

To test this I created a single Checkbox question, a text area question with a default value and used Conditional Logic to show/hide it.

Test 1: Checked box to show Text Area = Text area appeared on PDF

Test 2: Did not check box = Text area appeared on PDF (which is what you are experiencing)

Test 3: Checked box to show text area, deleted the default text, unchecked box to hide = Text area did NOT appear on PDF.

So it the fact the default value counts as an answer to the question and the setting in the PDF, displays the answered question.

I am not 100% sure on the workflow you have but to correct this in my example, I added an ELSE IF statement to the Conditional Logic that clears the default value if the Checked Box is unchecked.

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Stu Rathbone
Program Manager ~ Knowledge, Training & Enablement
ProntoForms
community@prontoforms.com

Original Message:
Sent: 05-27-2022 09:39
From: Kenny Anderson
Subject: Conditional Logic Set - Field not hiding on PDF Output

I have a text paragraph field with default text put into it.

There is a previous checkbox (we'll call it Checkbox A), when checked will reveal it.

I have about 10 other fields that also reveal when Checkbox A is checked....

They are a combination of radio buttons, signature fields, blank data input....

However, this paragraph field with default text is the only one that the conditional logic doesn't turn it off. It prints into the pdf document. I've been over the conditional logic many times and it still is not hiding under unchecked conditions.

What could be going on?

Is this a fail safe of the system that if a box has data, it reveals?
...I think I've experienced this before. Is there a work around?

Kenny

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Kenny Anderson
Guy
A+A Tree & Landscaping
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Hi Kenny, I just want to make sure I am understanding this correctly, can you confirm this statement?

Conditional Logic is hiding the text area in the app but the text area is still showing in the PDF output and this Text Area contains default text.

If this is correct, this may be a setting on the PDF document it self. See the screen shot below. As the Text Area contains a default value, it has been answered.

To test this I created a single Checkbox question, a text area question with a default value and used Conditional Logic to show/hide it.

Test 1: Checked box to show Text Area = Text area appeared on PDF

Test 2: Did not check box = Text area appeared on PDF (which is what you are experiencing)

Test 3: Checked box to show text area, deleted the default text, unchecked box to hide = Text area did NOT appear on PDF.

So it the fact the default value counts as an answer to the question and the setting in the PDF, displays the answered question.

I am not 100% sure on the workflow you have but to correct this in my example, I added an ELSE IF statement to the Conditional Logic that clears the default value if the Checked Box is unchecked.