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ProntoForms Security Features Spotlight

  • 1.  ProntoForms Security Features Spotlight

    Posted 04-14-2023 17:12

    In this day and age, safety, security, and compliance are everything – especially as it relates to your data! Here at ProntoForms, this is always top of mind when it comes to features and functionality. Let's take a look at some of the different security features that you can implement to safeguard your data and that of your customers. 

    Account Level Security

    When it comes to maintaining security at the account level, here are a few tips to consider: 

    Provide users with requirements for passwords, such as password length and special characters and prohibit the use of easily-guessed phrases, such as a user's login name. 

    Protect your ProntoForms data by locking out a user after 5 failed login attempts. Locked-out users can't sign into the ProntoForms Mobile App or Web Portal to complete, submit or view forms. 

    Security Contacts are people in your company who you want us to contact in case of an issue related to security and compliance. 

    After authenticating to the ProntoForms Web Portal or the ProntoForms Mobile App, users can stay logged out without activity for a designated amount of time before being forced to re-authenticate. 

    Device Level Security

    Implementing security at the device level is absolutely paramount when collecting sensitive data out in the field. Here are a few tips to consider: 

    When you enforce a device passcode, users can't open the ProntoForms Mobile App until they set a device passcode, PIN, or screen lock. The app displays a message that prompts the users to set a device passcode. 

    For added security, ProntoForms field users can also set up an app-level passcode. This ensures that only the user who knows the passcode can access the ProntoForms data. 

    When a technician reports that their device is missing or stolen, and Admin user can take immediate action by performing an app reset. 

    Additional Security Considerations

    Lastly, depending on your own company's security policies, you can consider implementing the following:   

    In-memory forms differ from regular forms, in that they will not be autosaved or saved as drafts and will be submitted directly to the ProntoForms server without being placed in the outbox or using the background upload process. This means that no data, image files, signatures end up in the device file system after a form as been submitted. 

    Data Passthrough is a setting you can enable on a form when you don't want the ProntoForms server to store your data. Use this feature when your organization's security policies prohibit storing information on an external server. 


    For more information on our Product Security Features, please click here. Do you utilize any of the features mentioned? Let us know in the comments below! 

    Chris Darby
    Customer Success Manager, Team Lead

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